Returns and complaints

1. Returns Procedure

The customer has the right to withdraw from the purchased product within 14 days from the date of its receipt. To initiate a return, please contact our store via email at pieksa.art@gmail.com. Upon receiving information about the return, we will provide instructions for the return address.

It is important that the artwork is returned in an undamaged condition and in its original packaging. The customer covers the return costs. Upon receiving the returned product, we will refund the purchase amount to the customer’s account within 14 business days.

2. Complaints procedure

2.1 Transportation damages

If the product is delivered with visible damages to the packaging or content, please immediately report this to the courier and send photos documenting the damages to pieksa.art@gmail.com. The customer should refuse to accept the damaged goods. Upon receiving the report, we will contact the customer to determine the next steps.

2.2 Hidden Defects

In the case of discovering hidden defects, the customer should promptly inform us via email at pieksa.art@gmail.com. Please attach photos documenting the defects to your report. Upon receiving the complaint, we will contact the customer to discuss the details of the complaint.

2.3 Non-compliance with the contract

If there is a discrepancy between the purchased artwork and the contract, the customer has the right to file a complaint within 14 days from the date of receiving the product, provided that the non-compliance is reported within 2 days of its discovery. Upon receiving the complaint, we will provide instructions for returning the artwork to our address.